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Privacy Policy

Last Updated: 7 April 2026

1. Introduction

RoofRepair.my ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roofrepair.my or engage our roofing services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

  • Contact Details: Full name, phone number, email address, and property address when you submit a quote request or contact form.
  • Service Information: Details about your roofing issue, property type, and preferred service date.
  • Communication Records: Messages sent via our contact form, WhatsApp, email, or phone calls related to service enquiries and project management.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, referring website, and click patterns.
  • Location Data: Approximate geographic location based on your IP address.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide quotes for roofing services.
  • To schedule and manage roof inspections, repairs, and maintenance projects.
  • To communicate with you about your project status, warranties, and follow-up services.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
  • To send you relevant information about our services, promotions, or seasonal maintenance tips (only with your consent).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly (e.g., form submissions).
  • Analytics Cookies: Help us understand how visitors use our website via Google Analytics and Google Tag Manager. These cookies collect anonymous usage data.
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service Partners: Trusted subcontractors or material suppliers directly involved in your roofing project, only as necessary to complete the work.
  • Analytics Providers: Google Analytics for website performance monitoring (anonymised data).
  • Legal Authorities: When required by law, court order, or to protect our legal rights.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including maintaining warranty records and complying with legal obligations. Quote request data is retained for up to 24 months. Project records, including warranty information, are retained for up to 5 years after project completion.

8. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Withdrawal of Consent: Withdraw your consent for us to process your personal data (where consent was the basis for processing).
  • Complaints: Lodge a complaint with the Department of Personal Data Protection (JPDP) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: